1. What information we collect
The Website collects data that enables us to operate it effectively and to provide you with the best experience. You provide some of this data to us directly, such as when you subscribe to our services, contact us for support, etc. We might receive some of your data by recording how you interact with the website by, for example, using technologies like cookies.
When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to enable us to make the website available to you, you may not be able to use it, or it might not work as intended. The data we collect depends on the context of your interactions with the website and the choices you make (including your privacy settings). Currently, the data we collect includes only your Name, E-mail Address, Discord and Telegram usernames when you sign up and data about your device and how you and your device interact with our website. For example, this may include data such as your IP address, browser type, operating system, and referring URLs.
2. What do we use your information for?
We use the collected data to operate our website and make it available to you. This includes using the data to improve our website and personalise your experiences. We may also use the data to communicate with you. We may also use the data to manage your e-mail subscriptions, improve the relevance and security of our website, respond to user inquiries, and send you periodic marketing communications about our services.
We use data to provide the website to you, improve it, and perform essential business operations. This includes the following:
- Technical support. We use data to diagnose problems and provide customer care and other support services.
- Improving the App. We use data to continually improve the website, including system administration, system security, and adding new features or capabilities.
- Business Operations. We use data to develop aggregated analyses and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
- Promotions. We may use your data to administer contests, promotions, surveys, or other site features.
- Improving Advertising Campaigns. We may use your data to improve our advertising campaigns, primarily to prevent targeting you with advertisements that are not relevant to you.
- Sending Periodic E-mails. We may use your data to send you periodic emails. We may send you occasional marketing e-mails, which you can unsubscribe from at any time using the link provided in the message.
- Communications. We use the data we collect to communicate with you and personalise our communications with you.
3. How we protect your information
We implement a variety of security measures to maintain the safety of your personal information. We use a secure server, Secure Socket Layer (SSL) technology and encrypt the data into our gateway providers' database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential. We have enforced internal data privacy policies regarding all the personal data you submit to us in order to process it in a compliant and transparent way.
4. How do we ensure that our processing systems remain confidential, resilient, and available?
We implement a variety of measures to ensure that our processing systems remain confidential, resilient and available. Specifically, we have implemented processes to help ensure high availability, business continuity and prompt disaster recovery. We commit to maintaining strong physical and logical access controls and conduct regular penetration testing to identify and address potential vulnerabilities.
In case of failure, the website utilises properly provisioned servers (e.g. multiple load balancers, web servers, replica databases). Without impacting availability, we take servers out of operation as part of regular maintenance. We keep encrypted backups of data daily. In the case of production data loss (i.e. primary database loss), we will restore organisational data from these backups. Only designated, authorised operations team members have access to configure the infrastructure on an as-needed basis.
6. Links to Other Sites
7. Your rights as a data subject
You have certain guaranteed rights under applicable legislation, particularly under Regulation EU 2016/679 (General Data Protection Regulation or “GDPR”). You can find out more about the GDPR and your rights by accessing the European Commission's website.
- Right Information and access
You have a right to be informed about the processing of your personal data (and if you did not give it to us, information as to the source).
- Right to rectification
You have the right to have any inaccurate personal information about you rectified and to have any incomplete personal information about you completed. You may also request that we restrict the processing of that information. The accuracy of your data is important to us.
- Right to erasure (Right to be “forgotten”)
You have the general right to request the erasure of your personal information in the following circumstances:
- The personal data is no longer necessary for the purpose for which it was collected;
- You withdraw your consent to consent-based processing, and no other legal grounds for processing applies;
- You object to processing for direct marketing purposes;
- We unlawfully processed your personal information;
- Erasure is required to comply with a legal obligation that applies to us.
We will proceed to comply with an erasure request without delay unless continued retention is necessary for:
- Exercising the right of freedom of expression and information;
- Complying with a legal obligation under EU or other applicable law;
- The performance of a task carried out in the public interest;
- Archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, under certain circumstances;
- The establishment, exercise, or defence of legal claims.
- Right to restrict processing and right to object to processing
You have a right to restrict the processing of your personal information, such as where:
- You contest the accuracy of the personal data;
- Where the processing is unlawful, you may request, instead of requesting erasure, that we restrict the use of the unlawfully processed personal data;
- We no longer need to process your personal data but need to retain your data for the establishment, exercise, or defence of legal claims.
You also have the right to object to processing your personal data under certain circumstances, such as where the processing is based on your consent, and you withdraw that consent. This may impact the services we can provide, and we will explain this to you if you decide to exercise this right.
- Right to data portability
Where the legal basis for our processing is your consent, or the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract, you have a right to receive the personal information you provided to us in a structured, commonly used and machine-readable format, or ask us to send it to another administrator.
- Right to freedom from automated decision-making
We do not use automated decision-making, but where any automated decision-making takes place, you have the right in this case to express your point of view and to contest the decision, as well as request that decisions based on automated processing concerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers.
- Right to object to direct marketing (“opting out”)
You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes unless you have a business relationship with us or you have freely given your prior consent (such as when you sign-up for a newsletter).
- Right to request access
You also have a right to access the information we process about you. We will provide you with details of your personal data that we hold or process. To protect your personal data, we follow set storage and disclosure procedures, which mean that we will require proof of identity from you prior to disclosing such information. You can exercise this right at any time by contacting us.
- Right to withdraw consent
Where the legal basis for processing your personal information is your consent, you have the right to withdraw that consent at any time by contacting us.
- Right to object about how we process your personal data
If you wish to object to how we process your personal data, you can submit a written complaint, and we will then investigate the matter.
- Right to file a complaint
In case of an alleged violation of the laws applicable to personal data protection, you can file a complaint to the supervisory authority in the country of your habitual residence, place of work, or the place where you allege an infringement of one or more of our rights has taken place if that is based in the EU or EEA.
8. Data Retention
We may retain your personal data as long as you continue to use the website or for as long as is necessary to fulfil the purposes outlined in this Policy. We may retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.
We will update and amend this Policy when necessary to reflect changes to our website and business model. When we post changes to this statement, we will revise the "Updated" date at the top of the Policy. We encourage you to periodically review this privacy statement to learn how we protect your personal data.
10. How to Contact Us
If you have a technical or support question, please contact us at:
If you have a privacy concern, complaint or a question, please contact us at: